Call Center Operations (Linktionary Related Entries and Web Links)

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Call Center Operations
Related Entries and Web Links

Main Topic New/Updated Information Web Links

Note: Many topics at this site are reduced versions of the text in "The Encyclopedia of Networking and Telecommunications." Search results will not be as extensive as a search of the book's CD-ROM.

Related Entries

Convergence

CTI (Computer-Telephony Integration)

NPN (New Public Network)

PBX (Private Branch Exchange)

PINT (PSTN and Internet Interworking)

Softswitch

Telecommunications and Telephone Systems

Voice over IP (VoIP)

Voice/Data Networks

Web Links
Click here for newer links

Call Center Solutions at Telephony World.com	http://www.telephonyworld.com/callcntr/callcntr.htm
Computer Telephony.com, including CallCenter online magazine	http://www.telecomlibrary.com/
TMCnet, an online source from CTI, Internet telephony, and call center solutions	http://www.tmcnet.com/
Hello Direct.com (The Phone Zone)	http://www.hellodirect.net/
Call Centre Magazine	http://www.callcentre.co.uk/
3Com White paper: The Call Center Revolution	http://www.3com.com/news/ccrevolution_jp.html
CosmoCom call center solutions	http://www.cosmocom.com/

New Web Links

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